Terms of Service

These terms form the agreement between you and Elvaridge Hospitality Group Pty Ltd when you use Elvaridge.website or book any of our six services. By confirming a booking you accept these terms; your written proposal always takes precedence where it is more specific.

1. Our Services and Bookings

Elvaridge arranges accommodation, gaming hospitality, transport, dining, events and wellness experiences at The Star Grand Brisbane and its precinct. A booking exists only after you approve a written proposal and pay the stated deposit (usually 20%). We confirm every element in writing — dates, prices, inclusions — and that confirmation is the authoritative record of your order.

You must provide accurate details, including guest names and ages. Casino-related services require every participant to be 18 or older with valid photo ID; we may refuse or end any arrangement where this is not met, without refund of consumed elements.

2. Prices, Payment and Changes

All prices are in Australian dollars and include our concierge fee unless stated otherwise. A quoted total is locked for 48 hours from issue and, once booked, does not change with the seasons. Payment runs through secure links; the balance is due 14 days before arrival for most services. Optional extras you accept during your stay (minibar, spa add-ons, gaming stakes) are billed separately by the venue.

If a supplier changes or cancels an element beyond our control, we will offer a comparable alternative or a refund of the affected component — our refunds policy explains the mechanics.

3. Cancellations and Conduct

You may cancel free of charge up to 72 hours before arrival on most services; later cancellations follow the tiers in our refunds policy. We may cancel for force majeure (severe weather, venue closure, safety directives) with a full refund of unconsumed amounts.

During your stay we expect courtesy to staff and other guests, compliance with venue rules — including casino dress codes and 18+ age verification — and responsible conduct around gaming. We may end a service without refund for abusive, fraudulent or unsafe behaviour.

4. Liability, Privacy and Contact

We deliver our services with professional care and accept liability for direct loss caused by our breach, capped at the amount you paid for the affected booking. We are not liable for supplier actions outside our instructions, for gaming outcomes, or for indirect losses. Nothing limits statutory consumer guarantees or liability that cannot be excluded by law.

Personal data is handled under our privacy policy; site use is additionally governed by our legal notice. Questions about these terms: Elvaridge@gmail.com or +61 2 9636 6063. Governing law: New South Wales, Australia.