Privacy Policy

Elvaridge Hospitality Group Pty Ltd ("Elvaridge", "we", "us") is the data controller for all personal information processed through Elvaridge.website and our concierge services. This policy explains what we collect, why we collect it, and the choices you have. We keep it short on jargon and long on clarity.

1. What We Collect

When you enquire or book, we collect the details needed to deliver the service: your name, contact details, travel dates, party information, dietary or accessibility notes, and any preferences you choose to share. For casino-related services we record confirmation that every participant is 18 or older. Payment is processed through encrypted third-party links — we never see or store your full card details.

Our website uses cookies and similar technologies to remember preferences and measure traffic; the details, including how to opt out, are set out in our cookie policy.

2. How We Use Your Data

We use personal data to plan and deliver your bookings, communicate with you about your stay, meet our legal and accounting obligations, and — only with your consent — send occasional offers from our own services. We do not sell your data, and we do not share it with advertisers. When a booking requires it (for example, a suite reservation or a private salon), we pass the minimum necessary details to the relevant supplier, who is contractually bound to protect them.

Gaming-related information is treated with particular care: it is accessed only by the team members who need it to host your evening, and never used for marketing without your explicit consent.

3. How Long We Keep It and How We Protect It

Enquiry correspondence is kept for 12 months; booking records are retained for seven years to meet Australian accounting requirements, then securely destroyed. Data is stored on encrypted systems with access limited to named staff, and every team member signs confidentiality obligations as a condition of employment — discretion is, after all, our first principle.

If a data breach ever affected your rights, we would notify you and the Office of the Australian Information Commissioner without undue delay.

4. Your Rights and How to Use Them

You may ask for a copy of the data we hold about you, correct anything inaccurate, have it erased where we have no overriding legal duty to keep it, or withdraw consent for marketing at any time. To exercise any right, write to Elvaridge@gmail.com or call +61 2 9636 6063 — we respond within 30 days and usually within a few days. If you are unhappy with our answer you may complain to the OAIC. For the legal framework behind these rights, including GDPR provisions for European visitors, see our legal notice.