Refunds & Cancellation Policy

Plans change — we would rather rebook you next season than keep a fee you did not expect. This policy sets the cancellation windows for every Elvaridge service, the refund tiers that apply inside them, and the five-business-day rule we hold ourselves to on every approved refund.

1. Cancellation Windows by Service

Suites and packages: free cancellation up to 72 hours before arrival. Chauffeur transfers: free up to 12 hours before pickup. Dining reservations: free up to 24 hours before the table. Spa sessions: free up to 12 hours before the slot. Corporate events: per the signed event schedule, typically 14 days for full refund.

Casino VIP experiences (18+): free up to 72 hours before the reserved evening; inside 72 hours the salon holding fee (20%) is retained, as the venue reserves the room exclusively for you.

2. Refund Tiers Inside the Window

Cancel after the free window but before the service date: 50% of the affected component is refunded. No-show or same-day cancellation: the component is non-refundable, because suppliers charge us in full. If we or a supplier cancels on you, you choose between a comparable alternative or a 100% refund of the affected component — no exceptions, no fees.

Where a booking spans several services (a package, for example), refunds are calculated per component, so cancelling one element never penalises the rest.

3. How Money Comes Back

Approved refunds are processed within five business days to the original payment method; your bank may take a further 3–5 days to display them. We refund in Australian dollars at the amount actually paid — if your currency moved meanwhile, the difference is yours or ours, not yours alone.

To start a refund, email Elvaridge@gmail.com with your booking reference or call +61 2 9636 6063. You receive written confirmation the same day and a tracking note the moment the refund is issued. Disputes are handled under the terms in our terms of service.

4. Fair-Use Notes

Repeated same-day cancellations of held tables, salons or vehicles may mean we ask for full prepayment on future bookings — suppliers bill us for no-shows, and this keeps rates fair for everyone. Genuine emergencies are always judged with humanity: a call explaining the situation goes a very long way.

Chargebacks filed without contacting us first are reviewed against the written proposal and these policies; we ask you to simply write first — we have never refused a legitimate refund.