Phone
+61 2 9636 6063
24/7 concierge line
Elvaridge@gmail.com
Replies within 2 hours
Hours
Mon–Fri 9:00–19:00
Sat–Sun 10:00–18:00 AEST
Booking Enquiry
Tell Us About Your Stay
Share your dates and wishes — we will return a tailored proposal for The Star Grand Brisbane with a locked price.
What Happens Next
- 1A manager confirms availability and answers questions — usually within two hours.
- 2You receive a written proposal with a locked price and every detail itemised.
- 3A 20% deposit secures the booking; the balance is due 14 days before arrival.
Prefer to Talk First?
Our concierge line is staffed around the clock — including public holidays — for guests already staying with us.
+61 2 9636 6063
18+
Casino-related requests are arranged for guests aged 18+ only. We support responsible gaming.
Visit Us
Find Our Toongabbie Office
Personal appointments are available by arrangement — coffee is on us. The office is a short drive from Parramatta with on-site parking.
FAQ
Before You Write
Quick answers to the questions most guests send with their first enquiry.
See Pricing FirstWithin two hours during business hours, and first thing the next morning for overnight enquiries. Guests already in-house reach the 24/7 concierge line instantly.
Not at all. An enquiry is a conversation — nothing is charged until you approve a written proposal and pay the deposit.
Often, yes. Same-day dining tables and transfers are frequently available; suite upgrades depend on occupancy. Call +61 2 9636 6063 for anything urgent.